Terms and Conditions: Our Commitment to Ethical Business

Welcome to Ladybug Lane. These Terms and Conditions outline the rules and regulations for the use of Ladybug Lane's website, services, and products. By accessing this website and purchasing our eco-friendly items, you accept these terms and conditions in full. Do not continue to use Ladybug Lane's website if you do not accept all of the terms and conditions stated on this page.

This agreement is effective as of 1st January 2024. Ladybug Lane reserves the right to update or modify these terms at any time without prior notice. Your continued use of the website following any such changes constitutes your agreement to follow and be bound by the terms as changed. We encourage you to review this page periodically for the latest information on our terms.

Ladybug Lane is a trading name of Ladybug Lane Ltd., registered in England and Wales. Our registered office is at 75 Regent's Canal Road, Unit 3B, London, Greater London, N1 6EL, UK. These terms are governed by and construed in accordance with the laws of England and Wales, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

When you place an order through Ladybug Lane, you will receive an acknowledgement email confirming receipt of your order. This email is only an acknowledgement and does not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched. Prices for all products are listed in GBP (£) and are inclusive of VAT where applicable. While we strive to ensure all pricing information on our website is accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

Ladybug Lane is dedicated to efficient and sustainable delivery. We provide estimated delivery times during the checkout process; however, these are estimates only and cannot be guaranteed. Risk of loss and title for items purchased from Ladybug Lane pass to you upon our delivery to the carrier. Should a product be temporarily out of stock, we will notify you promptly with an estimated restock date and provide options to wait, choose an alternative, or cancel your order. Orders can be modified or cancelled without charge before they have been dispatched. Once dispatched, our returns policy applies.

Ladybug Lane offers a 14-day return window from the date of delivery for most products, provided they are unused, in their original packaging, and in a resalable condition. Certain items, such as perishable goods or personalized items, may be excluded from our return policy; please check product descriptions for specific details. Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item. You will be notified via email once your refund has been processed.

If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item. Return shipping costs are generally the responsibility of the customer, except in cases where the item received is damaged, defective, or incorrect. For damaged or defective products, please contact us within 48 hours of delivery with photographic evidence, and we will arrange for a replacement or full refund at no additional cost to you.

Ladybug Lane accepts major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure online payment platforms like PayPal. All transactions are processed through secure payment gateways which encrypt your payment details, ensuring your financial information is protected. We do not store your credit card details on our servers.

We employ robust security measures to protect against fraud and unauthorized transactions, including payment authorization checks and SSL encryption for data transmission. For full details on how we collect, use, and protect your personal data, please refer to our comprehensive Privacy Policy. Any billing discrepancies or payment disputes should be brought to our attention promptly by contacting contact@ladylbuglane.co.uk.

Ladybug Lane encourages a positive and respectful online environment. Users are expected to engage with our website and community forum in a manner that is lawful, ethical, and considerate of others. Prohibited activities include, but are not limited to, hate speech, harassment, spamming, and distributing malicious software. All user-generated content must adhere to these guidelines and respect intellectual property rights.

You are responsible for maintaining the confidentiality of your account password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password. Violation of these guidelines may result in temporary or permanent suspension of your account, at the sole discretion of Ladybug Lane, without prior notice. We aim to foster a genuine and supportive community around mindful living.